Comparison · For 3–10 person teams
Lettr vs Front
Front — A collaborative inbox for teams managing email, SMS, and chat. Lettr is a focused shared inbox + live chat for 3–10 person SMB teams, with AI-drafted replies and norse3 AI safety included on every plan.
When Lettr is the better fit
- You want live chat bundled in — no separate Front Chat product or chat-tier upgrade.
- You want safety screening (threats, abuse, PII) included — Front does not ship this natively.
- You want AI-drafted replies built in, working from message one — no AI Compose add-on.
- You want a small, focused tool — Front's feature surface is built for larger and more rule-driven ops.
When Front is the better fit
(We'd rather you pick the right tool than the wrong one.)
- Your team operates many shared mailboxes (>5) with heavy rule-driven assignment — Front is built around that workflow.
- You need a single inbox spanning email + SMS + social channels in production today.
Try Lettr free for 14 days
The trial timer starts when you reply to your first customer — not at signup.
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